User Hint System
Layout left corner Layout right corner
User Hint System


This site will help you obtain a forgotten user name and/or password in 3 easy steps.

Step 1: Submit your user name and/or e-mail address on the next screen.

Step 2: If the user name and/or e-mail address you provide matches one in our system, we will send you an e-mail with further instructions.

Step 3: Follow the instructions in e-mail to reset your password.

Note: If you have not set up your hint question and hint answer, please contact the KETS Service Desk via e-mail at or via phone at (866) 538-7435 (toll free) or (502) 564-2002 to obtain your user name and/or password.

Help desk support for EPSB web applications, such as My Profile and KTIP, is available at (888) 598-7667 (toll free) or (502) 564-4606 or by e-mail at