User Hint


This site will help you obtain a forgotten user name and/or password in 3 easy steps.

Step 1:

Submit your user name and/or email address on the next screen.

Step 2:

If the user name and/or email address you provide matches one in our system, we will send you an email with further instructions.

Step 3:

Follow the instructions in the email to reset your password.

Note: If you have not set up your hint question and hint answer, please contact the KETS Service Desk via email at or via phone at (866) 538-7435 (toll free) or (502) 564-2002 to obtain your user name and/or password.

Help desk support for EPSB web applications, such as My Profile and KTIP, is available at (888) 598-7667 (toll free) or (502) 564-4606 or by email at